A national enterprise in the food production and distribution industry sought to overhaul its observability infrastructure as part of a broader initiative to monitor AWS applications and third-party vendor systems. Artisan Studios designed and delivered a unified observability platform—Project Pyrenees—that provides real-time metrics, logs, and alerts across the enterprise.
The Challenge
The organization faced mounting challenges around visibility, performance diagnostics, and cross-account security:
- Lack of Unified Observability: Debugging was highly manual, requiring engineers to sift through disconnected log files and CloudWatch dashboards.
- Reactive Incident Response: Without integrated telemetry and alerts, incidents were often identified only after impacting operations.
- Siloed Data and Delayed Insights: Performance metrics were spread across multiple accounts and tools, limiting visibility and delaying analysis.
- Cross-Account Security Risks: Data moved between AWS accounts without proper isolation, introducing unnecessary exposure.
The Solution
Artisan Studios architected and implemented a centralized observability platform using native AWS services and open-source tools.
The Strategy
The solution aggregates metrics (Mimir), logs (Loki), and traces (Tempo) into a unified Grafana dashboard, providing a real-time view of system performance across all AWS accounts. To ensure secure, private data exchange, AWS PrivateLink was implemented for cross-account communication.
Results
- 100% Migration Off Legacy Monitoring Tools
- >50% Reduction in Time-to-Insight for Critical Events
- Increased Operational Visibility: Unified data across AWS accounts gave teams a complete picture of performance.
- Faster Incident Response: Time to identify and address issues dropped significantly.
- Expanded Use Cases: The platform is now being adopted by additional teams for broader observability coverage.