A leading quick-service restaurant chain needed a better way to handle supply chain credit disputes. What used to take phone calls, group texts, and spreadsheets now happens in a single mobile platform that connects stores, corporate, suppliers, and distributors in one shared workflow.
The Challenge
Supply chain credit disputes are a daily reality in quick-service restaurant operations. When a delivery arrives short, damaged, or incorrect, someone has to document it, communicate it to the right parties, and track it through to resolution.
At this restaurant chain, that process was broken. Credits moved through a tangle of phone calls, SMS threads, and manual spreadsheets. Documentation was inconsistent. Visibility was fragmented. Store-level teams, corporate, suppliers, and distributors were all working from different information, or no information at all.
The administrative burden was significant. Staff spent substantial time chasing credits that should have been straightforward, and with FSMA traceability requirements tightening, the lack of a centralized record was becoming a compliance risk, not just an operational one.
The company needed a system that would bring the entire credit workflow into one place, one that was mobile-first, easy enough for busy restaurant staff to use in-the-moment, and connected enough to keep every party in the loop.
The Solution
Artisan built Credit Cloud, a centralized credit processing platform designed for the way restaurant operations actually work.
The mobile-first app lets store teams submit credits on the spot, documenting damaged or missing products with photo capture, filling in the required data points without friction, and submitting directly from the floor. No pen and paper. No back-office follow-up. No group texts to track down later.
Behind the submission, the platform routes communication automatically, connecting stores, corporate, suppliers, and distributors in a single integrated workflow. Every party sees what they need to see, every credit has a record, and nothing falls through the cracks.
The Results
- Significant reduction in administrative time spent tracking and resolving credit disputes
- Mobile submission replaced pen-and-paper documentation across store teams
- Distributed teams, including stores, corporate, suppliers, and distributors, now operate from a single shared system of record
- FSMA traceability compliance built in from launch, not added later
- Stronger distributor relationships enabled by faster resolution and cleaner communication